Required skills

communication skills to

interact with clients and staff in the provision of services

respond to client feedback

convey information to clients about problems and delays

report information about incidents to appropriate staff

literacy skills to

research analyse and update relevant information

complete documents in relation to incident reporting and client feedback

interpret and follow procedures and instructions to meet organisational requirements within the job role

problemsolving skills to

identify potentially unsafe situations and implement appropriate actions to control the situation

refer clients according to own work role and level of responsibility

selfmanagement skills to complete work tasks efficiently and within designated timeframes

Required knowledge

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

accesses information on the sport and recreation industry and applies knowledge of industry and own sector to the performance of own work role

interacts with a range of clients and staff according to industry standards of ethical practice

completes work tasks efficiently within defined timeframes and responsibilities and according to organisational policies and procedures

deals with contingencies according to own levels of responsibility

Context of and specific resources for assessment

Assessment must ensure completion of multiple daytoday work activities in a sport and recreation environment to demonstrate competency and consistency of performance

Assessment must also ensure access to

different groups of clients and staff relevant to job and sectorspecific contexts

a variety of workrelated products and services

sources of information about the sport and recreation industry

documentation such as incident report forms and feedback sheets

relevant support staff

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of completing job tasks and interacting with staff and clients in the provision of customer service

oral and or written questioning to assess knowledge of organisational and legislative requirements and their application to the work role

a research project documenting information collected and analysed about the sport and recreation industry and its relevance to work activities

thirdparty reports from a supervisor detailing performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISXOHSA Follow occupational health and safety policies

SISXOHS101A Follow occupational health and safety policies.

Sources of information may include:

Industry information may include:

Economic and social significance may include:

Clients may include:

Organisational policies and procedures may include:

Community development philosophies and principles may include:

Ethical practice may include:

Specific needs may include:

Situations may include: